CAREERS
Pet Travel Coordinator (Vancouver)
If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you!
Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience for almost 25 years and it shows! This is a fast-paced environment that revolves around the safety of family pets.
We are looking for a full-time Pet Travel Coordinator for our Vancouver office.
Reporting to our Vancouver Operations Manager, the Pet Travel Coordinator will be in charge of building and maintaining relationships with both our customers, their furry friends and the airlines/customs. You will be the trusted point of contact and the face of Worldwide Animal Travel.
You will be responsible for the full cycle of a passenger (pet) reservation and travel opportunity, from the initial incoming customer quote to the final drop-off of the pet at airport Customs or delivery to the customers’ home. What makes the role unique is that you will work with transportation industry experts, and caring pet parents as you orchestrate reservations, organize Custom documents, destination vaccinations and requirements and ensure the safe relocation of well-loved pets to their family homes.
Your responsibilities
- Manage, prioritize and answer questions from customers at every stage of the reservation cycle
- Manage incoming requests for bookings/reservations and prepare all of the paperwork required for pet relocation
- Maintain constant communication with the customer from initial booking until the end of the trip
- Act as a pet travel expert while presenting our value proposition to prospective customers
- Maintain a self-starter attitude while executing outreach strategies for new lead generation
- Anticipate needs by being familiar with the Customs requirements for cities and countries around the world
What you need to succeed:
If you’re still reading that means you’re excited! To set you up for success from the start, you’ll need to have a:
- Min. of 2 years customer service experience
- Proven communication skills both written and verbal
- Proactive person who takes initiative
- Problem-solver
- Excellent computer skills
- Self-motivated and work with limited supervision
- Post-secondary education and/or training in customer service, communications or equivalent
Successful candidates will have the following skills:
- Proven ability to work well under pressure
- Superior attention to detail
- Able to meet tight deadlines
- Takes Initiative and is reliable
- Effective interpersonal skills
- Flexible and able to adapt
- Works well as an active team player
- Uses sound judgement and is able to troubleshoot issues
- Extremely well organized
Candidates must be eligible to work in Canada.
Interested candidates should submit the following: resume, cover letter, and earliest availability to careers@animaltravel.com Those selected for interviews will be contacted.
Administrative Assistant (Vancouver)
Do you love animals and want to help them reunite with their owners across the world?
Worldwide Animal Travel is a full-service pet relocation company based in Vancouver, BC, and Toronto, ON. We are here to provide pets with the true VIP travel experience!
We are looking for a full-time Administrative Assistant in our Vancouver office.
Key Responsibilities:
- Provide excellent customer service in person, over the phone and via email
- Prepare, edit and proofread correspondence, forms, and other documents;
- Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information;
- Schedule and confirm appointments and meetings of the employer;
- Answer telephone and electronic inquiries and relay telephone calls and messages;
- Greet visitors and direct them to contacts or service areas;
- Develop and maintain electronic and hard copy filing system for various departments
- Order office supplies and maintain inventory
Requirements and Qualifications:
- Excellent English communication skills
- 1+ years’ experience in an administrative role
- Organized with strong attention to detail
- Knowledge of Microsoft Office applications
- Strong written and oral communication skills
- Ability to prioritize work and succeed under strict deadlines
- Team player that can work as part of a team and independently to reach team goals
Additional Details:
- Monday-Friday 07h00-15h00
- $20/hr
- Candidates must be eligible to work in Canada.
Interested candidates should submit the following: resume, cover letter, and earliest availability to careers@animaltravel.com Those selected for interviews will be contacted.
Full-time Pet Handler (Vancouver)
Full-time Pet Handler (Vancouver)
Do you love animals? Want to make a career out of working with them?
Worldwide Animal Travel is a full-service pet relocation company based in Vancouver, BC, and Toronto, ON. We are here to provide pets with the true VIP travel experience!
We are expanding and are looking for a full-time Pet Handler in our Vancouver office.
Your responsibilities
This is an entry-level position that involves (but not limited to): extensive cleaning of the facility, feeding and administering medications, handling the pets, performing basic health checks, basic grooming, supervising pets, occasional driving may be required and of course top-notch customer service.
What you need to succeed
We are looking for individuals who are dedicated in pursuing a career working with pets.
- Mature
- Open to flexible working hours
- Experience in handling pets
- Hardworking, dedicated, reliable, punctual, independent, and self-motivated
- You are detail-oriented and able to take and follow direction
- You are a team player, problem solver, kind, patient, calm and confident
- You are comfortable handling all breeds and temperaments of dogs and cats and other animals (birds, reptiles)
- Able to stay calm under pressure with a positive attitude
- Previous professional animal-related experience is required
- Have a clean driver’s license abstract with minimum 3 years driving experience in Canada
- Can lift min. 40 kgs
This is a fast-paced environment that revolves around the safety of family pets. Candidates must be eligible to work in Canada.
Wage starts at $20.00 an hour.
Interested candidates should submit the following: resume, cover letter, location preference and earliest availability to careers@animaltravel.com Those selected for interviews will be contacted.
Part- time Pet Handler (Vancouver and Toronto)
Part-time Pet Handler (Vancouver and Toronto)
Do you love animals? Want to make a career out of working with them?
Worldwide Animal Travel is a full-service pet relocation company based in Vancouver, BC, and Toronto, ON. We are here to provide pets with the true VIP travel experience!
We are expanding and are looking for a part-time (20-30 hours per week) Pet Handler in our Vancouver and Toronto offices.
Your responsibilities
This is an entry-level position that involves (but not limited to): extensive cleaning of the facility, feeding and administering medications, handling the pets, performing basic health checks, basic grooming, supervising pets, occasional driving may be required and of course top-notch customer service.
What you need to succeed
We are looking for individuals who are dedicated in pursuing a career working with pets.
- Mature
- Open to flexible working hours
- Experience in handling pets
- Hardworking, dedicated, reliable, punctual, independent, and self-motivated
- You are detail-oriented and able to take and follow direction
- You are a team player, problem solver, kind, patient, calm and confident
- You are comfortable handling all breeds and temperaments of dogs and cats and other animals (birds, reptiles)
- Able to stay calm under pressure with a positive attitude
- Previous professional animal-related experience is required
- Have a clean driver’s license abstract with minimum 3 years driving experience in Canada
- Can lift min. 40 kgs
This is a fast-paced environment that revolves around the safety of family pets. Candidates must be eligible to work in Canada.
Wage starts at $20.00 an hour.
Interested candidates should submit the following: resume, cover letter, location of preference, and earliest availability to careers@animaltravel.com Those selected for interviews will be contacted.