FAQ


COVID-19

Click here to read our COVID-19 statement.

Are you still open?

Yes. We are working reduced hours at our offices.

Can pets still travel?

Yes. Although there are currently many air travel restrictions, we are still relocating pets to select destinations, including: Frankfurt, Hong Kong, and London (Heathrow).

Which airlines are still accepting pets?

The following airlines are still accepting pets for travel: British Airways, Cathay Pacific, Lufthansa, and WestJet.

Are you relocating pets from one Canadian city to another?

Yes.

Are you able to transport my pet across the Canada/U.S. border?

No. Due to COVID-19, we have temporarily suspended all routes to and from the U.S.

Is it worth it to get started on the documentation for travel later this year?

Yes. However, it depends on the destination.

For more information, please contact us at +1-877-958-7387 to speak with a member of our team.

Will there be additional screenings and increased quarantine time for my pet being relocated during the pandemic?

No.

Will you be implementing new relocation policies post-pandemic?

At this point, we have not received instructions from any foreign jurisdiction regarding pet relocation and travel post-pandemic.

Before Travel

Are there any other regulations?
Many countries require your pet to have a microchip. Legislation can vary greatly from country to country. Please plan your pet’s travel well in advance, and note that some countries require blood tests that have to be done up to six months prior to departure.
Are there any vaccinations my pet should have?
Most countries require a rabies vaccination, which should be given at least 30 days and no more than one year before the start of your journey. Some countries recognize rabies vaccinations as valid at 21 days and honour vaccinations that are licensed for 3 years.
How can I prepare my pet for the trip?
Preparing your pet ahead of time will add to your pet’s comfort. Take time in advance to crate train your pet, allowing them to get accustomed to the new environment.
Should I feed my pet before travel?
Ensure your dog has had a long walk and your cat has had access to a litter box before traveling. The last meal prior to departure should be given roughly six to eight hours before takeoff, and only small drinks of water should be given up to 2 hours prior to departure.
What about sedation?
Sedation is not recommended, although some animals do react sensitively to traveling. The effect sedatives have on your pet are multiplied several times at high altitudes and can be a big risk for your pet. Many airlines will not accept sedated pets. We suggest you consult your vet to discuss the use of alternative/natural products that may calm down your pet.
What can I do to make my pet more comfortable on the trip?
A personal item that reminds your pet of someone or something will help pacify your pet. Adding a scented article of clothing or a favourite toy to the travel crate will certainly add to your pet’s comfort. Keep in mind that different airlines have different rules about what is allowed inside your pet’s crate.

In Transport

Are aircraft cargo holds heated and pressurized?
All jet aircraft that fly at high altitudes are pressurized. However, not all aircraft are heated. Within Canada there are certain aircraft types that operate with insufficient heating in the cargo holds. These aircraft include the CRJ, ERJ, A319, A320, and A321. The aircraft cargo temperature will take on the outside temperature at ground level prior to closing the aircraft cargo door. For every one hour of flight, the cargo hold will become 1°C.

It is not recommended to transport small dog breeds, puppies, kittens, or cats on non-heated aircraft during winter months. During extreme cold winter temperatures, it is recommended that you do not transport pets on non-heated aircraft at all.

Are dogs and cats placed in quarantine on arrival into Canada?
Canada does not quarantine dogs or cats that arrive healthy and have the required entry documentation. For Canada’s import requirements, we suggest you visit the CFIA website.

Are You in Canada Temporarily?


Jurisdiction entry requirements for dogs and cats can change without notice. However, we generally recommend the following to mitigate unforeseen costs and delays when travelling, including within North America:

  • Plan ahead; look into requirements for the country you are planning to travel to with your pet at least one year before your anticipated travel date.
  • Ensure your pet has a readable microchip.
  • Ensure your pet has a current rabies vaccination, given post microchip implantation. Most jurisdictions require rabies vaccinations to have been completed at least 30 days prior to arrival but within the last year.
  • Ensure your pet’s standard vaccinations are up to date, including for Bordetella.

If you are returning to one of the following destinations, please follow these additional requirements:

Australia

Your pet will require an ISO microchip and a rabies vaccination, followed by a FAVN rabies Titre test. Australia only recognizes one-year rabies vaccinations, so be sure not to let your rabies vaccination lapse.

Brazil

Vaccinate your pet with a rabies vaccine at least 21 days prior to travel.

China

Please note that China has a “one pet per passport” policy. Also, depending on the arrival airport, your pet may be required to arrive within a certain amount of time after your arrival. Please contact us regarding specifics.

The EU

Pets must have a microchip implant, followed by a rabies vaccination. Pets may enter the E.U 21 days after the rabies jab.

Hong Kong

Your pet must be at least 5 months of age to enter Hong Kong. Pets entering Hong Kong will require a microchip, rabies vaccination and standard vaccinations. Hong Kong only accepts one-year vaccinations.

Japan

Vaccinate your pet with a rabies vaccine twice (a minimum of 31 days apart), and know that your pet requires the FAVN rabies titer blood test at least 180 days prior to your planned arrival date.

New Zealand

Your pet will require an ISO microchip and a rabies vaccination, followed by a FAVN rabies Titre test. New Zealand only recognizes one-year rabies vaccinations, so be sure not to let your rabies vaccination lapse.

South Korea

Your pet requires the FAVN rabies titer blood test and can travel immediately after receiving the test results. However, it can take several weeks to receive the results, so allow for longer preparation time of travel.

Singapore

Your pet requires the FAVN rabies titer blood test at least 30 days (but no more than 6 months) prior to export. Upon arrival, your pet will be quarantined for 10 or 30 days, depending on the timing and number of its rabies vaccinations. Please contact us regarding specifics.

Taiwan

Your pet requires the FAVN rabies titer blood test at least 180 days prior to your planned arrival date.

Thailand

Vaccinate your pet with a rabies vaccine at least 21 days but not more than 1 year prior to travel.

The UAE

Your pet requires the FAVN rabies titer blood test at least 12 weeks prior to your planned arrival date.