Click here to read our COVID-19 statement.
Are you still open?
Yes. We are working reduced hours at our offices.
Can pets still travel?
Yes. Although there are currently many air travel restrictions, we are still relocating pets to select destinations, including: Frankfurt, Hong Kong, and London (Heathrow).
Which airlines are still accepting pets?
The following airlines are still accepting pets for travel: British Airways, Cathay Pacific, Lufthansa, and WestJet.
Are you relocating pets from one Canadian city to another?
Are you able to transport my pet across the Canada/U.S. border?
No. Due to COVID-19, we have temporarily suspended all routes to and from the U.S.
Is it worth it to get started on the documentation for travel later this year?
Yes. However, it depends on the destination.
For more information, please contact us at +1-877-958-7387 to speak with a member of our team.
Will there be additional screenings and increased quarantine time for my pet being relocated during the pandemic?
Will you be implementing new relocation policies post-pandemic?
At this point, we have not received instructions from any foreign jurisdiction regarding pet relocation and travel post-pandemic.
Are there any other regulations?
Are there any vaccinations my pet should have?
How can I prepare my pet for the trip?
Should I feed my pet before travel?
What about sedation?
What can I do to make my pet more comfortable on the trip?
Are aircraft cargo holds heated and pressurized?
It is not recommended to transport small dog breeds, puppies, kittens, or cats on non-heated aircraft during winter months. During extreme cold winter temperatures, it is recommended that you do not transport pets on non-heated aircraft at all.